The speech analytics project implementation completed for the Services Operator. The solution will allow evaluating, also in real-time, the efficiency of business processes, servicing quality, finding ways of saving and optimization.
Belam-Rīga completed the modernization of the existing AVAYA telephone communication system at AS “Rīgas Siltums”. For many years, AVAYA has been one of the world leaders in the field of corporate telephony, providing its users with unsurpassed quality and high fault tolerance. Implemented technologies: IP telephony IP DECT IVR FAX to E-mail The existing platform
Successfully completed “Delivery of Multimedia Call Center” project. Within the project were delivered: multimedia call center for receiving and servicing of Voice, Video, E-mail, SMS, WEB chat, Social networks messages; IVR system integrated with CRM system of the bank; voice and display recording system; statistics and reports system. Employer: “Blue Orange” (Baltikums) bank