The speech analytics project implementation completed for the Services Operator. The solution will allow evaluating, also in real-time, the efficiency of business processes, servicing quality, finding ways of saving and optimization.
Successfully completed “Equipment Delivery for Call Center Operators” project. Within the project was performed Jabra equipment delivery for the call center operators. Employer: “Lattelecom”
Successfully completed “Multimedia Call Center Modernization” project. Within the project were performed: Avaya WFO (workforce optimization) system modernization; Multimedia call centre for receiving and servicing of Voice, E-mail messages; Integration of call centre with CRM system of the bank. Employer: DNB bank
Successfully completed “Delivery of Multimedia Call Center” project. Within the project were delivered: multimedia call center for receiving and servicing of Voice, Video, E-mail, SMS, WEB chat, Social networks messages; IVR system integrated with CRM system of the bank; voice and display recording system; statistics and reports system. Employer: “Blue Orange” (Baltikums) bank