Successfully completed “Multimedia Call Center Modernization” project. Within the project were performed: Avaya WFO (workforce optimization) system modernization; Multimedia call centre for receiving and servicing of Voice, E-mail messages; Integration of call centre with CRM system of the bank. Employer: DNB bank

Successfully completed “Delivery of Verba Skype for Business Call Record System” project. Project Scope: Delivery of Verba Skype for Business call recording system Employer: One of the banks in Latvia

Successfully completed “Delivery of Multimedia Call Center” project. Within the project were delivered: multimedia call center for receiving and servicing of Voice, Video, E-mail, SMS, WEB chat, Social networks messages; IVR system integrated with CRM system of the bank; voice and display recording system; statistics and reports system. Employer: “Blue Orange” (Baltikums) bank
Successfully completed “Delivery of Session Border Controller System” project. Project Scope: Audiocodes SBC system delivery and commissioning. Employer: One of the banks in Latvia
Successfully completed “Delivery of Video Conference System” project in one of Banks in Latvia. Project Scope: Avaya Scopia video conference system delivery, customization and commissioning; Delivery of Avaya Scopia Room systems.