The speech analytics project implementation completed for the Services Operator. The solution will allow evaluating, also in real-time, the efficiency of business processes, servicing quality, finding ways of saving and optimization.
The supply of AVAYA videoconferencing system for the Daugavpils Regional Hospital is completed. The videoconferencing system allows the client personnel enhancing work in the coronavirus pandemic conditions, as well as minimizing the time required for organizing personnel business meetings. Belam is amongst leaders of the Latvian market in the implementation of technological projects on constructing
Successfully completed “Multimedia Call Center Modernization” project. Within the project were performed: Avaya WFO (workforce optimization) system modernization; Multimedia call centre for receiving and servicing of Voice, E-mail messages; Integration of call centre with CRM system of the bank. Employer: DNB bank
Successfully completed “Delivery of Video Conference System” project in one of Banks in Latvia. Project Scope: Avaya Scopia video conference system delivery, customization and commissioning; Delivery of Avaya Scopia Room systems.