The speech analytics project implementation completed for the Services Operator. The solution will allow evaluating, also in real-time, the efficiency of business processes, servicing quality, finding ways of saving and optimization.
Successfully completed “Equipment Delivery for Call Center Operators” project. Within the project was performed Jabra equipment delivery for the call center operators. Employer: “Lattelecom”
BELAM-RIGA has been announced a National Finalist 2012/13 in the prestigious European Business Awards competition (www.businessawardseurope.com) in the category “The Award for Customer Focus”. The European Business Awards has identified some of Europe’s brightest businesses based on their ability to demonstrate innovation, business excellence and sustainability. BELAM-RIGA has been selected to represent Latvia in the
BELAM-RIGA has extended its quality management system from standard ISO 9001:2008 to environmental protection standard ISO 14001:2005 and work safety standard OHSAS 18001:2007. BELAM-RIGA has introduced the Integrated System of Quality Management to maintain high quality of services provided to our customers and to guarantee the execution of environmental protection and work safety principles.